Dirty Rotten Scoundrels, yes this is the family friendly term that I use to describe those demeaning, demanding, miserable, non English speaking thugs at Ocwen Financial Corporation. The following is a direct quote from Ocwen concerning their view of customer service, "Ocwen specializes in the servicing of residential mortgage loans. We promise you our total commitment to provide the highest quality in customer service. Keeping you satisfied with our service and current on your mortgage loans is good for everyone: you build equity in your home and improve your credit rating, and we benefit from your business." Hmm, I would hate to see what would happen if they didn't promise us their total commitment to quality customer service.
Given our unpleasant experience that we have had so far with this company I decided to do some research to see if there are other people out there that have had dealings with Ocwen and how they describe their interaction with the company. I wish I could say that we are the only ones out of a small percentage that have had a bad experience, but we certainly are not. In my research I came across the website www.pissedconsumer.com and the stories just go from bad to worse. There are way too many to list here, but the following is one of my favorites.
"This all started in June 2010. I have an escrow waiver which means they cannot open an escrow account unless I have been delinquent in either my home insurance or my taxes. They first called me to see if I had payed on my taxes then I told them I am allowed by law to make payments because I am disabled. So in August I faxed them a copy of receipt they then opened an escrow account and charged me $16,600 dollars and payed my taxes. But the problem only starts there cause they payed my neighbors taxes. When I brought this up and faxed them yet another copy they said they didn't get it and pulled me out of the escrow cause of the waiver and advanced my escrow payment. Now they are still billing me for the former escrow that I don't owe. I sent a certified letter numerous copies of my receipt and the neighbors tax receipt to prove I'm not at fault, even the state of Texas wrote a letter and I included it in the certified packet and they are still trying to collect, I'm not paying my taxes and my neighbors taxes only mine. They now have frozen my mortgage payments and are only collecting on the advance. I talk to there ombudsman so we will see, I reported them to the BBB and I am getting ready to report them to the Federal Trade commission. We will see what happens before they attempt to foreclose."
This person is just one out of who knows how many hundreds, possibly thousands of people that are or have had their lives completely turned upside down because of this financial corporation that prides themselves on such high standards of customer service... Dirty Rotten Scoundrels? You be the judge.
